Privacy
Policy.

Information we collect

When you visit our store, place an order, or contact us, we may collect:

• Contact details — name, email, phone number, billing and shipping address
• Order information — products purchased, payment details (processed securely by Shopify), order history
• Account details — if you create a customer account, your login credentials and preferences
• Device & usage data — IP address, browser type, pages visited, referring URLs
• Communications — messages you send us via contact forms or email

We only collect what we need to run our business and serve you well.

How we use your information

We use your information to:

• Process and fulfill your orders, including roast scheduling and shipping
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your questions and customer service requests
• Send marketing emails if you've opted in — you can unsubscribe any time
• Improve our website and understand what people are looking for
• Meet legal and regulatory requirements

We do not sell your personal information. Ever.

Sharing your information

We share your data only with third parties that help us operate:

• Shopify — our e-commerce platform and payment processor
• Stallion Express — our shipping carrier for order delivery
• Email marketing tools — only if you've opted into our list
• Legal authorities — if required by law

All third parties we work with are required to protect your data in accordance with applicable law.

Cookies

Our store uses cookies to keep your cart active, remember your preferences, and understand how people use the site. You can disable cookies in your browser settings, though some parts of the site may not work as expected.

We use Shopify's analytics and may use Google Analytics to understand traffic. These tools use anonymized data.

Your rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data (where legally permitted)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at hello@untamedroastery.com.

Data retention

We keep your order data for as long as required to fulfill orders, handle returns, and meet our tax and legal obligations. If you'd like your account or data removed, contact us and we'll handle it promptly.

Third-party links

Our site may contain links to external websites (social media, partner pages). We're not responsible for the privacy practices of those sites — we recommend reviewing their policies directly.

Changes to this policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page. Continued use of our store after changes means you accept the updated policy.

Contact us

Questions about your data? Reach us directly:

• Email: hello@untamedroastery.com
• Business: Untamed Roastery, Toronto, Ontario, Canada